Frequently Asked Questions

Booking is super easy. Simply choose the room you love, and book from there. If you don’t wanna pay online, simply contact us.

Yes, of-course! We offer full-refund. Just let us know 30 days before your arrival. You’ll be refunded according to our Term and Condition.

We have a restaurant onsite serving classic Italian dishes: pasta and panini; seafood, veggie bowls, and you don’t want to miss home-made food, would you? You can make an order in the restaurant or send us a WhatsApp or Telegram message and we will deliver your meal to your room or lounge cabana. We also provides you with a discount coupon to our partner’s restaurant with Western and Sri Lankan cuisine. Vegetarian options are available as well. There is a small super market in the village for your needs and more shops in Pottuvil.

Please follow our guide here or please don’t hesitate to contact us

Simple just go and submit your data on the official Online Sri Lankan Visa http://www.eta.gov.lk/slvisa/

1) You can ask to our Managers and we can organize it for you, using our Professional Partner Visa Agent
2) If you want to extend your visa yourself you will have to make your way to the office of the Department of Immigration and Emigration in Battaramulla, Colombo. This is the official government office where you can get your visa extended in Sri Lanka.
3) What you need to bring: get visa extension form from the counter inside the office. Make sure you have a passport-size photograph pasted on the visa extension form. If you don’t have photo, you can have one made. You can do this outside the office or inside of the office (on the first floor) for about Rs.250 . If you don’t have any glue to paste the photo on the visa extension document, there is some inside the office on level C (where you will need to go to pick up the forms, which is also the waiting room). Cash/credit card for visa extension fee, please check this website for the fee per country. An official requirement is to have a ‘proof of onward flight and ‘sufficient funds’, however in our experience they never really ask for this. Definitely when getting the first 2 extra months (to a total of 3) extension, just make sure you don’t look like a beggar when you are at the office. Last but not least: your passport, with of course more than 6 months of validity!
4) The record by following these steps for your visa extension is currently set at 1 hour and 50 minutes, arriving at 8AM and leaving at 9.50AM.
5) The visa extension costs are listed here and vary per country you are from.
6) To Be sure all information here are up to date please you check this official web sites: http://www.immigration.gov.lk and http://www.eta.gov.lk/slvisa
If you need any help please don’t hesitate to contact us.

To avoid extra charges from your home country Telecom company we suggest you to get at you arrival at the airport one sim card (Mobitel or Dialog ) with less then 10 usd you can have a fats connection basically everywhere in the country.

Smoking in Sri Lankan Public Places/Streets is not allow by law. By the way Police in tourist area are closing eyes ;), but we really recommend to not to smoke near by any School, Temple, Church or any public office promises.
We sell Local cigarette at our Beach/Bar, if you are local Rolling tobacco smoker can fins some in Arugam Bay shops, but if you want save money I better you bring your Country unless you are Australian where you find it here still convenient, for European the normal cigarette are similar cost but all rolling tobacco are more expensive because import.

To drive in Sri Lanka you need international driving license, this license must be certified please follow this guide how to do it.
If you want to rent a tuktuk for all your travel within Sri Lanka at the moment the best service is done by: tuktukrental.com otherwise for a car rental we suggest Sixt.
Please also refer to LonelyPlanet for any other suggestions.

We do recommend to have a medical travel insurance otherwise Sri Lanka offers free service for tourist in the Public hospital, but for your security and to get higher standard service you have a coverage to get cure in good private hospital in Kandy Galle or Colombo Area, be sure they will cover your helicopter flight in case a real big emergency happen to you (3000 usd per flight)

Immunizations are not required to visit Sri Lanka. Be aware about mosquito borne diseases like dengue, which accrues. Take adequate protection against mosquitos like repellents, creams, coils etc.

There are many official exchange services in Sri Lanka — at the Bandaranaike International Airport (pretty good rates), hotels (not guaranteed), exchange houses, and most banks in the cities. If you want to exchange full amount in the airport on arrival be sure to keep any exchange receipts, as you may need to present them if converting excess currency upon departure from Sri Lanka.
ATMs are available at the airport as well as in the most main cities. There are two ATMs in Arugam Bay and plenty in Pottuvil, withdrawal fees are depends on your card tariffs and a local bank will add up to 2USD on top. Just be sure that your card is valid for international use.

Yes, lots of places in the main tourists’ areas do except payments with cards. Anyhow extra charge can be added for transaction in some places (between 3 and 5% of total amount)

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